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Shipping & Returns

Please read these Delivery Terms carefully before ordering products from the ABaby – Baby Superstore webshop.

By ordering products from the ABaby – Baby Superstore webshop you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use the ABaby – Baby Superstore webshop.

These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products by ABaby – Baby Superstore. When you order anything at our ABaby website (www.abay.com.au) or any web page directly connected to our website (www.ababy.com.au) or accept an offer from ABaby – Baby Superstore, your agreement to the Delivery Terms in the course of the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by ABaby – Baby Superstore.

DELIVERY

delivery charges

ABaby – Baby Superstore charges flat shipping rates per ship-to address. The flat rates correspond to delivery method. Rates (incl. GST) are outlined below:

Your total shipping charges will automatically compute during checkout prior to the completion of your order. Most orders begin processing as soon as your online purchase is completed. ababy.com.au can only ship within Australia.

  • Flat rate shipping of $10 for multiple items to NSW, VIC, QLD, TAS, ACT & SA.
  • Flat rate shipping of $50 for multiple items to NT and WA.
  • FREE Local pick up is only available in select Post Codes near our Nowra NSW Store.

delivery locations

The ABaby – Baby Superstore online shop can only deliver in Australia.

PLEASE NOTE:  that, unfortunately, we are unable to ship to the following areas: Norfolk Island (2899), Christmas Island (6798), Cocos (Keeling) Island & Cocos (Keeling) West (6799). Should you wish to make an order with a delivery address in that location please contact a Customer Care Representative on 02 4422 1010 or 02 4422 4040.

delivery timeframes

We will endeavour to have all orders, which are placed before 1 p.m. on business days, processed and shipped on the same day. All orders placed after 1 p.m. should be shipped within the next 1-2 business days. All goods purchased on ababy.com.au will be dispatched within 1-3 working days and will receive a tracking number sent upon dispatch to the order email address.Track your order here.

PLEASE NOTE: Our warehouse is closed on public holidays in New South Wales, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 – 2 working days. During sale periods, orders may take an extra 2-3 business days to process. rural areas may add an additional day to delivery time frames. Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

backorder notifications and status

When placing your order, we will provide you with the approximate date we hope to send you your backordered item. As soon as it becomes available, we will ship your backordered item via Standard Delivery. NOTE:, The shipment dates provided at the time your order is placed are an estimate and may vary from the actual ship date. Don’t worry though, if the date is pushed back over 30 days, we will send you an email to let you know.

Because we ship in-stock items right away, backordered items will arrive in separate shipments.

Contact our customer care team to check the status of your backordered item.

delivery address

Please provide an address where you will be located during office hours as Fastway requires a signature upon receipt.

If a work address is provided, Fastway requires the business and receivers’ names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your parcel connect office or freight depot. Once an order has been dispatched, ABaby – Baby Superstore Australia is unable to amend delivery location or redirect parcel.

RETURN INFORMATION

our return policy

ABaby – Baby Superstore is passionate about ensuring that you are completely satisfied with your purchase.

Exchanges and Refunds can be given if the goods are faulty, wrongly described or different from the sample shown to you, provided the item is in original condition as purchased, unused and including all packaging (internal and external) manuals & accessories. YOU MUST PROVIDE PROOF OF PURCHASE. Unfortunately, if you do not have your receipt we are unable to accept returns. Please choose very carefully as www.ababy.com.au does not exchange products for change of mind.

ABaby – Baby Superstore reserves the right to:

Refuse a refund or exchange if the product has been damaged due to inappropriate use (deliberate damage, misuse or neglect)
Refuse a refund for free/bonus offers or items.
Refuse a refund for damage caused by non domestic use
Clearance / discontinued items

PLEASE NOTE: We do not provide refunds, exchanges or store credits on discontinued or items that were reduced to clear. For Hygiene reasons we cannot accept items such as mattresses, potties, toilet trainers, breast pumps etc returned.

what should I do if my product arrives damaged or defective, or isn’t what I ordered?

If you have received the incorrect order please contact our customer care team (contact details here) and let the representative know the details of your order and they will then assist you further. If you have received a damaged or defective product, please contact our repair service advisors (contact details here) you are required to return the product as per the return instructions provided. Our customer care team is available Monday through Friday from 9am to 5pm.

PLEASE NOTE: customer will need to return the faulty products to the store either in person or via postage, at customers own expense, for repair or replacement if item is unable to be repaired. Suppliers by Law are entitled to repair each individual fault up to and including 3 times before they are required to replace the item.

when will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by ababy – baby superstore to your payment services provider (for example your credit card supplier).

PLEASE NOTE: that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. For further information please feel free to contact our customer care team (contact details here) and let the advisor know the details of your order and / or about your open question. Our customer care team is available Monday through Friday from 9a.m. to 5p.m.

will you refund my shipping / delivery costs if I return my order?

We will refund the complete cost of the return. We will not refund the shipping costs.

ORDER NOTIFICATIONS

We try as hard as possible to have our website with the correct stock levels so you can receive your item within 1-10 working days, depending on your location.Some orders may require security check verification once completed goods are dispatched within 1-2 working days. In some cases we can be out of stock & not have the website updated in time. If goods are out of stock you will receive a call or email of estimated availability within 48 hours, excluding public holidays and weekends.

If you need an item immediately please contact our ordering department on (02) 44221010 to check our stock levels. If you do order an item that is out of stock you will receive an email notification within 2 working days and restocking delays will occur. If you are ordering furniture, some suppliers only make to order and this may take up to 4 -12 weeks to arrive depending on stock levels. Some larger furniture items are pick up in stores only (This is in the product description)

After you have placed your order at the Ababy – Baby Superstore online shop, you will receive the following E-mail messages:

Order received:

You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.

Order shipped:

This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.

Order invoice:

Once your order has been shipped you will receive an invoice for your order.

Order returned:

Your returned order was received at our warehouse. Your refund will be initiated, following any necessary inspections.

what do I do if my question isn’t covered here?

If you cannot find the answer to your question here, we recommend you to call our customer care team (contact details here) and let the advisor know the details of your order and / or about your open question.

Our online customer care team is available Monday through Friday from 9a.m. to 5p.m. Our advisors are happy to assist you.